conflict resolution

human resources





Conflict Resolution


Is a voluntary process that allows people to meet with a neutral third party and examine their situation in terms of their needs and interest. In addition to addressing substantive issues, mediation may also strengthen relationships of trust and respect between the parties or terminate relationships in a manner that minimizes emotional cost and psychological harm. A mediator will not take sides or make decisions on your behalf, but will assist you in sharing information, identifying goals and discussing options. Mediation sessions are confidential. Any information shared in the session will not be disclosed to outside persons


Is a voluntary process in which people in conflict request the assistance of an impartial and neutral third party to make a decision for them regarding contested issues. The outcome of the decision may be either advisory or binding. Arbitration is a private process in that the proceedings and often the outcome are not open to public scrutiny. people often select arbitration because of its private nature and also because it is more informal, less expensive and faster than judicial proceedings.


Negotiation is a method by which people settle differences. It is a process by which compromise or agreement is reached while avoiding argument. In any disagreement, individuals understandably aim to achieve the best possible outcome for their position (or perhaps an organization they represent). However, the principles of fairness, seeking mutual benefit and maintaining a relationship are the keys to a successful outcome. Specific forms of negotiation are used in many situations: staff disputes, the legal system, government, industrial disputes or domestic relationships as examples. However, general negotiation skills can be learned and applied in a wide range of activities. Negotiation skills can be of great benefit in resolving any differences that arise between you and others.


Facilitation is the process of enabling groups to work cooperatively and effectively. Facilitation is often an important part of usability activities. In particular, facilitation is important in circumstances where people of diverse backgrounds, interests and capabilities work together. It is important that all participants are aware of, and agree with, the purpose of the session. The purpose should be identified clearly and simply. Ideally it should be visible at all times so that participants can be reminded of it if necessary. A clear agenda helps focus participants on the work at hand, and helps the facilitator enforce timekeeping.
Make sure that all participants know each other by name. Use name tags if appropriate. Have participants introduce themselves at the start of a session. As facilitator, introduce yourself first; this helps others decide what they will say.

Types of Mediation: